Privacy Policy

We may collect the following types of information:

Information you provide may include:

• Name
• Email address
• Account login information
• Booking details submitted for cashback tracking
• Booking request details
• Guest or traveler names
• Travel dates
• Hotel, cruise, theme park, insurance, or travel product details
• Confirmation numbers
• Payment amount and currency
• Payout information, such as PayPal email, Zelle details, mailing address for checks, Alipay information, Wise-related transfer information, or other payout details you provide
• Communications with us, including support requests or booking-related messages
• Depending on the product type, we may also collect information such as cruise line, ship, sailing date, cabin details, number of guests, theme park ticket type, visit date, guest count, ages when required by the supplier, insurance quote or policy details, or other booking-specific information necessary to complete, verify, or support your booking.
• Automatically collected information may include IP address, browser type and device information, cookies and similar tracking technologies, usage data related to how you interact with our website, login session information, and general analytics and performance data.

We use your information to:

• Create and manage your account
• Process booking requests
• Verify and track cashback eligibility
• Match submitted bookings with supplier records
• Process cashback requests and payouts
• Communicate with you about bookings, cashback status, payout requests, or support inquiries
• Prevent fraud, abuse, unauthorized activity, or misuse of the platform
• Comply with legal, accounting, tax, and recordkeeping obligations
• Improve our website, products, services, and user experience
• We do not use your information for purposes unrelated to the myStayBonus service.

Booking information you submit is used to verify eligible travel bookings, including hotels, cruises, theme park tickets, travel insurance, and other supported products.

This information may be used to:

Cashback eligibility and confirmation are subject to the applicable supplier, travel partner, host agency, booking platform, or intermediary.

• Confirm booking details
• Verify completed stays, sailings, ticket usage, policy purchases, or other supplier-specific requirements
• Confirm commission or cashback eligibility with travel suppliers, supplier partners, host agencies, booking platforms, or intermediaries
• Calculate cashback amounts
• Resolve booking, tracking, or payout issues
• Provide customer support

We may share limited information with:

We share information only as reasonably necessary to provide our services, complete or support bookings, verify cashback eligibility, process payouts, prevent fraud, comply with legal obligations, or protect our rights.

We do not sell your personal information to third parties.

• Hotels, cruise lines, theme park suppliers, insurance providers, tour operators, or other travel suppliers
• Host agencies, booking platforms, supplier partners, or intermediaries
• Service providers that help us operate the platform, such as hosting, analytics, email, security, or customer support providers
• Payment and payout providers, including providers used for check, Zelle, PayPal, Wise, Alipay, or other supported payout methods
• Legal authorities if required by law or to protect our rights, users, business, or platform

myStayBonus does not store full payment card details on our website.

If payment authorization or payment-related information is needed for a booking request, it may be handled through secure third-party systems, supplier-approved channels, host agency tools, or other secure methods.

Payout information, such as PayPal email, Zelle details, mailing address for checks, Alipay information, Wise-related transfer information, or other payout details, is used only for issuing cashback payments and is handled with reasonable security measures.

Users are responsible for providing accurate payout information. myStayBonus is not responsible for failed or delayed payments caused by incorrect payout details.

We use cookies and similar technologies to:

You may disable cookies through your browser settings, but some features of the site may not function properly.

• Maintain login sessions
• Understand site usage
• Improve performance and user experience
• Help protect the website from fraud, abuse, or unauthorized access

We retain personal information only as long as necessary to:

When information is no longer needed, it is securely deleted or anonymized when reasonably possible.

• Provide our services
• Track and verify cashback eligibility
• Process payouts
• Comply with legal, accounting, tax, and recordkeeping obligations
• Resolve disputes
• Enforce agreements
• Prevent fraud or abuse

You may:

To make a request, please contact us using the information below.

• Access or update your account information
• Request deletion of your account, subject to legal, financial, tax, fraud-prevention, and recordkeeping requirements
• Opt out of non-essential communications
• Contact us with privacy-related questions or requests

We implement reasonable administrative, technical, and organizational measures to protect your information.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

myStayBonus is not intended for users under the age of 18.

We do not knowingly collect personal information from minors.

If you access myStayBonus from outside the United States, you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

If you request payout through an international method, such as Alipay via Wise, your payout-related information may be processed by third-party payment or transfer providers according to their own privacy practices and policies.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the service after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us at: support@mystaybonus.com